We are currently seeking a Client Manager with experience managing web-based software systems preferably with a background in Special Ed. Candidate must have excellent communication and account management skills. Client Manager will be the day-to-day contact responsible for managing technical and/or business related matters for key clients. As a Client Manager you will also serve as a liaison between the client and our software development, implementation and senior operations teams.
Manage day-to-day operations with existing school district clients, including client/user support.
Assist with new client implementations.
Coordinate and conduct staff trainings for client school districts to train staff on understanding use of Accelify's web-based systems.
Maintain regular communication with clients to ensure programs are running smoothly in accordance with project plans and contract terms.
Create regular program status reports for client districts to highlight areas of success and identify areas for improvement including the appropriate steps to ensure a fully maximized program.
Respond to client questions on a timely basis.
Report to and communicate with Senior Operations staff on client status.
Respond to immediate issues as they arise.
Collect client feedback and new feature requests and communicate with upper management and development team to contribute to strategic development of product roadmap.
Exceptional customer service and project management skills.
Expereince with managing project plans and associated contracted deliverables.
Prior experience in a client-facing role.
Demonstrated creative problem-solving approach and strong analytical skills.
Comfortable working under strict deadlines.
Strong communication and organizations skills, with the ability to manage multiple projects and clients simultaneously.
Independent time management skills.
Ability to travel to clients as necessary.
Knowledge of Microsoft Office--Word, Excel, Outlook, and PowerPoint
Special education background, Medicaid billing and or classroom experience are highly preferred.
Passion for technology and sharp business savvy.
(Please include your resume, cover letter and salary expectations)