Customer Support and Training Manager


Summary:
We are national fast growing special education technology company seeking a Customer Support and Training Manager with excellent communication skills. You will be the primary customer support and training specialist for our South Florida clients. This role will require both remote and onsite support for system end-users. This is an exciting opportunity for a smart and motivated individual looking to advance their career, and at the same time, make a difference in the lives of special education students. Background or interest in special education is preferred.

Responsibilities:

  • Coordinate and conduct on-site and web-based software and program trainings for client school districts.
  • Provide technical support to system end-users via phone, live chat, and email.
  • Develop training documentation and materials (written, video-based).
  • Maintain regular communication with client side and internal program managers to ensure programs are running smoothly.
  • Collect client feedback and new feature requests and communicate with upper management and development team to contribute to strategic development of product roadmap.

Requirements:

  • Exceptional customer service and project management skills.
  • Prior experience in a similar client-facing role or related education training experience.
  • Strong communication and organizations skills, with the ability to manage multiple projects and clients simultaneously.
  • Independent time management skills.
  • Ability to travel to clients as necessary
  • Knowledge of Microsoft Office--Word, Excel, Outlook
Preferred Skills and Background:
  • Passion for education and technology
  • Sharp business savvy
  • Prior experience providing software training and support to adult learners
  • Prior experience in the classroom
  • Knowledge of special education
How to Apply
  • Please submit a resume, cover letter, and salary requirement
This position is located in Miami, Florida. Interested candidates not located in the Miami metro area must be willing to relocate.

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